Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or enquiry through our website
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or mailing list
• Interact with us on social media platforms

This information may include your name, email address, phone number, wedding/event date, and any other details you provide.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your appointments and services
• Respond to your enquiries and provide customer support
• Send you updates, promotional materials, and newsletters (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g., payment processors, email services)
• When required by law or to protect our legal rights
• With additional stylists when necessary for your booking (with your consent)

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, booking tools). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

7. Your Rights

Under data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Withdraw consent at any time (where applicable)
• Lodge a complaint with a supervisory authority

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for up to 6 years for legal and tax purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.